Clearly, we are not speaking the same language.
I was off yesterday, so was spared the normal barrage. However, it's only 8:52 and already I've got some gems.
"The printer says it's out of toner."
Solution: Informed user that a) I don't care, and b) it's not my job to replace the toner....believe it or not, we actually have a person who has that job. As a corrolary, added c) there are 4 other printers in this room and that any of them would print for her. User informed me that subj. printer is the only one she can use. Showed user how to add printers to her profile. User seemed happy. 5 minutes later user back at printer out of toner. Informs me her computer does not see the other printers. Queried if she actually selected other printer for job. Was told she assumed computer took care of that. Showed user how to select different printer. Another 5 minutes later, found user at different printer with paper tray open and a puzzled look. Queried user as to problem. Was told "This one says it's out of toner too but there's plenty in here--look." Informed user that "toner" was not computer code for "paper". Pointed user to yet another printer, this time in different office to allow her to bother someone else.
"Where are you getting those numbers?"
Solution: Background-- was leading conference call with 16 page spreadsheet I had previously sent out. Was calling out items to discussed based on row number, which I had printed on my copy. Other users confused by this. Informed users that Excel had option to "Print row and column headings." Suggested they do so in future. Counter-suggestion offered by users that I should set up this option before sending spreadsheets. Counter-counter-suggestion offered by me that if users were unable to conduct this task themselves, perhaps they should die in a fire and save us all the trouble of spreadsheets altogether.
"The printer says it's out of toner."
Solution: Informed user that a) I don't care, and b) it's not my job to replace the toner....believe it or not, we actually have a person who has that job. As a corrolary, added c) there are 4 other printers in this room and that any of them would print for her. User informed me that subj. printer is the only one she can use. Showed user how to add printers to her profile. User seemed happy. 5 minutes later user back at printer out of toner. Informs me her computer does not see the other printers. Queried if she actually selected other printer for job. Was told she assumed computer took care of that. Showed user how to select different printer. Another 5 minutes later, found user at different printer with paper tray open and a puzzled look. Queried user as to problem. Was told "This one says it's out of toner too but there's plenty in here--look." Informed user that "toner" was not computer code for "paper". Pointed user to yet another printer, this time in different office to allow her to bother someone else.
"Where are you getting those numbers?"
Solution: Background-- was leading conference call with 16 page spreadsheet I had previously sent out. Was calling out items to discussed based on row number, which I had printed on my copy. Other users confused by this. Informed users that Excel had option to "Print row and column headings." Suggested they do so in future. Counter-suggestion offered by users that I should set up this option before sending spreadsheets. Counter-counter-suggestion offered by me that if users were unable to conduct this task themselves, perhaps they should die in a fire and save us all the trouble of spreadsheets altogether.
posted by Clueless Dad at
5:59 AM
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